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Mobile, access & troubleshooting

Does Help send my question to GPT or use API credits?

Help is an indexed site search, not a GPT chat service.

Overview

Help does not call GPT and does not consume OpenAI API credits. It searches the written help library. The normal site request contains the query in the URL, which can appear in browser history and ordinary hosting logs.

Use general educational questions rather than identifiable patient information or secrets. The separate password-protected AI chats transmit deliberately submitted questions and bounded conversation history to OpenAI; Search Pathology and Help remain local indexed searches.

Optional Google Analytics uses cookies after you choose Allow analytics. It measures visits to selected public pages using fixed page names and URLs without query strings, search terms or fragments. Uploaded imaging/ECG workspaces, protected cases, access screens and live classroom URLs are excluded. Clinical inputs, uploaded files, chat text, selected diagnoses and classroom codes are not included in our analytics events. Advertising signals and personalization are disabled.

Use Analytics settings in the footer to decline or withdraw consent. The preference lasts up to 180 days in this browser. Global Privacy Control keeps Google Analytics off. The separate anonymous Visits counter continues to count short browser visits as described in its own article; hosting operational logs are separate from Google Analytics.

This answer describes the implemented search behavior; it is not a claim that the hosting platform has no operational logging.

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Site activity
Visits—

Anonymous browser visits since the counter launched. One visit per 30 minutes; not unique people.